Motorola’s Managed Services set to further enhance Zain Iraq’s network performance and overall customer experience.
DUBAI, United Arab Emirates – Motorola, Inc. (NYSE: MOT) announced the signing of a multi-million dollar contract with Zain Iraq to provide managed services to the operator. The contract will enhance Zain Iraq’s overall network performance, improving the customer experience and enabling subscribers to enjoy feature rich services. The contract commences immediately and will run for three years.
Under the managed services contract, Motorola has been entrusted to improve Zain Iraq’s network performance, operate and maintain it as well as provide training to its technical support team. This level of network management and technical expertise will enable Zain Iraq to focus on building a better network for its customers, whilst improving its operating margin and increasing overall productivity.
Zain Iraq is the leading mobile provider in the country with over 9.68 million active customers as of December 31, 2008. The successful growth of the operator has been due to an increase in customer satisfaction through enhanced user experience and the largest reach in the country. This contract further develops the relationship by providing expertise for the delivery of enhanced user experiences, increased revenue growth through network coverage, improved customer satisfaction and on-the-job training for Zain resources.
Motorola has a strong relationship with Zain Iraq including a number of multi-million dollar contracts since 2004, which have laid the groundwork for Zain’s future success. More recently, Motorola successfully integrated the Zain Iraq and Orascom networks when the two companies merged in 2008. Today’s contract further underlies the trust and assurance Zain Iraq has with Motorola for being able to successfully deploy networks in difficult terrains and support their phenomenal subscriber growth rates.
Ali Al Dahwi, chief executive officer, Zain Iraq said, “We have taken this step due to our enduring faith and trust in the business we have built with Motorola, and the enormous potential of Iraq’s telecommunications industry. We are confident this relationship with Motorola will positively impact Zain’s future telecommunications offering in Iraq, to the delight of our many stakeholders.”
Eric Pradier, vice president, Home & Network Mobility Services, Motorola EMEA & Asia Pacific said, “Often in these complex nationwide infrastructure environments that are located in challenging areas, the operator has to devote large portions of their internal team to managing the day-to-day operational requirements of the network. Zain’s management had the vision and clarity to opt for a single point of contact that integrates the response to all service requirements, freeing the operator to focus on running its business and serving customers across the country.”
A portion of revenue on this contract was recognized in the previous quarters of 2009.
Zain and Motorola also have existing contracts in Kuwait, Saudi Arabia, Nigeria and Jordan for several different technologies and service functions.
About Zain
Zain is a leading emerging markets player in the field of telecommunications aiming to become one of the top ten mobile operators in the world by 2011. Zain was established in 1983 in Kuwait as the region's first mobile operator. Since 2003, it has grown significantly becoming the 4th largest mobile network in the world in terms of geographic presence with a footprint in 22 countries spread across the Middle East and Africa providing mobile voice and data services to 56.3 million active customers (as at 30 September 2008).
The Zain brand is wholly owned by Mobile Telecommunications Company KSC, which is listed on the Kuwait Stock Exchange (KSE: ZAIN). The company had a market capitalization of over $23.4bn on 30 September 2008
About Motorola
Motorola is known around the world for innovation in communications and is focused on advancing the way the world connects. From broadband communications infrastructure, enterprise mobility and public safety solutions to high-definition video and mobile devices, Motorola is leading the next wave of innovations that enable people, enterprises and governments to be more connected and more mobile. Motorola (NYSE: MOT) had sales of US $30.1 billion in 2008. For more information, please visit www.motorola.com.
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