InQuira and IBM Launch 'The Corporate Knowledge IQ Challenge'

Online Knowledge Assessment Tool Generates Personalized Appraisal of Knowledge Management Initiatives with Suggested Best Practices to Improve.

InQuira and IBM to Host Live Webcast on June 11 for Tool Demonstration and Q&A

SAN BRUNO, Calif., -- InQuira, Inc., a leading provider of enterprise knowledge solutions for web self-service, contact center support and knowledge intranets, today announced it has launched the Corporate Knowledge IQ Challenge for real-time knowledge assessment. Developed in conjunction with IBM, the program is designed to help companies determine the effectiveness of their knowledge management initiatives. At the cornerstone is the Knowledge Assessment Tool (KAT), a free online survey that evaluates seven critical categories of enterprise knowledge effectiveness: Reuse, Creation & Maintenance, Leadership & Culture, Measurement, Self-Service, Communities & Collaboration, and Technology.

"Although companies continue to invest in knowledge applications to improve web self-service, agent assisted support and business intranet applications there is still a need to measure how effective their initiatives are. To date, however, there hasn't been an effective way to achieve this insight," said Mike Murphy, CEO of InQuira. "The Knowledge Assessment Tool helps organizations identify the strengths and weaknesses of their knowledge strategy in minutes, and then offers valuable trends and best practices to help achieve a better ROI."

Once a user responds to the challenge by completing the KAT survey, they will be presented with professional effectiveness ratings across the seven key categories of knowledge maturity that indicate how successful their organization has been in leveraging its knowledge. Participants will receive a personalized report that contains best practice advice in managing knowledge; industry specific reports based on benchmark input from their peers; and a cumulative report for the entire population of data from InQuira's Corporate Knowledge IQ challenge. All of these insights are designed to help companies extract the most value from their KM investments.

According to Gartner, "Web-based self-service relies heavily on a well-structured knowledge base for its success, yet CRM self-service strategies often lack effective frameworks to link critical life cycle components (such as planning, requirements, processes, methods, practices, tools and metrics), and ignore the role an agent can play in their success"*

"Managing a cross-channel customer experience especially in the current economic climate is riddled with numerous challenges," said Derek Stephens, Director of Business Transformation and the Global Self-Service Process Leader for IBM. "Our partnership with Inquira, and this tool will not only enable our enterprise clients to benchmark against others, more importantly it's the first step in the identification of opportunities to make process, people, and system changes that will improve the customer experience, drive improvements in channel and agent performance, while also reducing overall operating costs substantially"

IBM's Global Production & Content Management Service offers an end-to-end solution for global knowledge & content management for the enterprise. IBM authors, designs, codes and maintains multilingual content and catalogs for Web sites, mobile devices, IVRs, kiosks and call center agents (voice, e-mail, chat) independent of platform IT decisions. By outsourcing knowledge management and channel business processes, technology and labor to IBM, you can reduce operational costs significantly - up to 50 percent, with return on investment in under six months while speeding publishing time of new knowledge and web content.

InQuira and IBM will be hosting a live webcast with KM World on Thursday, June 11 at 2:00 p.m. ET to demonstrate the Knowledge Assessment Tool. Participants will learn how to use the tool to help identify strengths and weaknesses in their knowledge management strategy, and which strategies, tools, and best practices will help get maximum ROI from their implementation. To register for this event, go to the following link: http://bit.ly/i1wwa.

For more information and to take the Corporate Knowledge IQ Challenge, visit http://www.myknowledgeiq.com/.

* "Gartner, Inc., Use Contact Center Agent Knowledge for Self-Service Cost Savings" by Johan Jacobs, March 2, 2009

About InQuira

InQuira Inc. provides software applications for web self-service, collaboration, knowledge management, and agent-assisted support built from a common technology platform that makes it possible for companies to provide a consistent customer service experience across web, phone and community channels. Featuring tight integration of search, content management, discussion forums and analytics, the InQuira platform ensures companies can author and harvest knowledge, make it accessible to the right people at the right time, and measure its effectiveness at resolving customer problems. Blue-chip customers include Nokia, 3M, Juniper Networks, RBS, Pitney Bowes, SprintNextel, and E*Trade. The company is headquartered in San Bruno, Calif. and can be reached at +1 (650) 246-5000 or via the Web at www.inquira.com.